Terms & Conditions

Document Version: 1.01

Effective Date: April 2026

Review Frequency: Annually or upon material change

Company Name: Metrocity Finance Private Limited

CIN : – 

Regulated By: Reserve Bank of India — NBFC under RBI Act, 1934

Governing Law: Laws of India; Exclusive Jurisdiction — Jaipur, Rajasthan

IMPORTANT — PLEASE READ CAREFULLY

These Terms and Conditions constitute a legally binding agreement between you and Metrocity Finance Private Limited. By accessing our website, submitting a vehicle loan application, or making an enquiry, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use this website or our digital services.

Executive Summary — At a Glance
What these Terms cover

These Terms govern your access to and use of the Metrocity Finance website and the specialized vehicle financing services offered by Metrocity Finance Private Limited, a Non-Banking Financial Company (NBFC) regulated by the Reserve Bank of India under the RBI Act, 1934. They set out the rules for using our website, how credit applications are processed, fees and charges, vehicle hypothecation norms, your obligations as a user, our liability limitations, and how disputes will be resolved.

Key points

You must be 18 years or older and eligible under applicable law to use our financing services.

Submission of a vehicle loan application does not guarantee approval — all applications are subject to strict vehicle valuation, credit assessment, and internal board-approved policies.

All fees, interest rates, RTO documentation charges, and penal fees will be disclosed upfront before you avail any loan service.

We are not liable for indirect or consequential losses arising from the use of this website or gateway timeouts.

Disputes are subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan.

We may update these Terms at any time; continued use of the website constitutes acceptance of revised Terms.

Your personal and financial data is handled as described in our Privacy Policy.

1. Acceptance of Terms

By accessing, browsing, or using the Metrocity Finance website (the ‘Website’) or by submitting any application, enquiry, or form through the Website, you represent and warrant that:

You have read, understood, and agree to be bound by these Terms and Conditions (‘Terms’) in their entirety;

You have also read and accept our Privacy Policy, which is incorporated into these Terms by reference;

You have the legal capacity and authority to enter into a binding financial agreement; and

You are accessing the Website for lawful purposes only.

These Terms apply to all visitors, users, and persons who access or use the Website. If you are accessing the Website on behalf of a company, dealership, or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. About Metrocity Finance Private Limited

Metrocity Finance Private Limited is a registered Non-Banking Financial Company (NBFC) regulated by the Reserve Bank of India under the Reserve Bank of India Act, 1934. The Company is subject to all applicable RBI Master Directions, circulars, and guidelines governing asset finance and lending operations.

Nothing on this Website should be construed as structural financial advice. The information provided is for general informational purposes only regarding vehicle credit procurement. Users should independently verify all asset values and terms before making financial decisions.

3. Eligibility

Use of this Website and access to our financial services are subject to the following eligibility criteria:

You must be a natural person of at least 18 years of age;

You must be a resident of India and eligible to enter into legally binding contracts under the Indian Contract Act, 1872;

You must not be disqualified from availing NBFC financing services under any applicable law or regulation;

For Vehicle Loan Products: Additional eligibility criteria—including but not limited to minimum monthly income, stable credit bureau score, employment type, driving license validity, and geographical profile restrictions—will be verified at the time of application, in accordance with our Board-approved asset credit policy.

We reserve the right to refuse access to or use of any vehicle financing service to any person who does not meet these criteria or where we are required to do so under applicable law or RBI directions.

4. Services Offered (Vehicle Finance Focus)

Through this Website, Metrocity Finance Private Limited offers access to specialized asset financing services in its capacity as an RBI-regulated NBFC:

4.1 Lending Services

Two-Wheeler Loans: Financing options for motorcycles, scooters, and electric two-wheelers.

Car Loans: Funding for private cars, multi-utility vehicles, and passenger vehicles.

Commercial Vehicle Loans: Credit infrastructure for commercial transport vehicles, trucks, and loaders.

Tractor Loans: Specialized financing solutions for tractors, agricultural equipment, and rural harvesters.

Such other vehicle asset loan products as may be introduced from time to time, subject to RBI guidelines.

4.2 Ancillary Services

Vehicle loan eligibility checks and dynamic enquiry handling;

Online submission of asset profiles, income proofs, and digital supporting documentation;

Customer support, loan ledger access, and grievance redressal services.

All services are subject to physical/digital vehicle verification, customer credit assessment, and regulatory compliance checks. The availability of specific vehicle products may vary based on location, dealership ties, regulatory updates, or Company policy. We reserve the right to modify, suspend, or discontinue any vehicle product at any time, with appropriate notice where required by law.

5. User Obligations
5.1 Accuracy of Information

You agree to provide only accurate, complete, current, and truthful information in any vehicle application, vehicle registration copy, form, or communication submitted through the Website. You acknowledge that:

Providing false, misleading, forged asset papers, or fraudulent identity information may result in immediate rejection of your application, cancellation of any existing credit limit, repossession of the assets, and may constitute an offence under applicable civil and criminal laws of India;

The Company reserves the absolute right to independently verify all asset records, employer validations, and field profiles provided.

5.2 Prohibited Conduct

You must not:

Use the Website for any unlawful purpose or in violation of any applicable financial law or regulation;

Attempt to gain unauthorised access to any system, server, database, or network architecture (such as metrocity-crm) associated with the Company;

Transmit any malicious code, virus, or harmful scripts through our payment portals;

Use automated tools, bots, or scrapers to access or copy Website content without prior written consent;

Impersonate any person or entity or misrepresent your asset ownership details;

Engage in any activity that disrupts, interferes with, or imposes an unreasonable burden on the Website’s infrastructure.

5.3 Account Security

If any secure login, mobile OTP portal, or customer dashboard access mechanism is made available to you in connection with our services, you are responsible for maintaining the strict confidentiality of your access credentials. You must notify us immediately of any unauthorised access or breach of security.

6. Vehicle Loan Application and Approval Process

The following terms apply to all vehicle loan applications submitted through this Website:

Application Only — No Guarantee: Submission of a vehicle loan application through the Website does not constitute an offer, sanction, or legal commitment by the Company to disburse a loan. All applications are subject to ground vehicle inspection, evaluation, credit assessment (including credit bureau checks), KYC completion, and internal risk approvals.

Right to Decline: The Company reserves the right, at its sole discretion, to approve, conditionally approve, or reject any vehicle loan application without being required to provide reasons for such decision, subject to applicable fair lending practices and RBI guidelines.

KYC Requirement: All applicants must complete the Know Your Customer (KYC) process—including CKYC, DigiLocker data fetching, or Aadhaar-based authentication where applicable—as required under RBI Master Directions before any loan can be sanctioned and disbursed. Core identity blocks are securely handled under regulatory norms and redacted placeholders are used where applicable.

Credit Bureau Access: By submitting a vehicle loan application, you provide your explicit consent for the Company to access your credit report from licensed credit information companies (e.g., CIBIL, Experian) as permitted under the Credit Information Companies (Regulation) Act, 2005.

Sanction Terms & Hypothecation: If approved, the specific vehicle loan terms (principal, interest rate, tenure, repayment schedule, fees, and RTO hypothecation charges) will be set out in a Loan Agreement. The vehicle financed must be duly hypothecated to Metrocity Finance Private Limited with the respective Regional Transport Office (RTO).

Disbursement: Approved loan amounts will be disbursed only to verified bank accounts in the borrower’s name or directly to the authorized vehicle dealership, in accordance with RBI regulations on direct-to-vendor disbursements.

7. Fees, Charges, and Payments

All fees, charges, interest rates, and penalties applicable to our vehicle financing services will be disclosed clearly and transparently at the relevant stage of your application, in accordance with RBI guidelines on the Fair Practices Code for NBFCs:

Interest Rates: Applicable vehicle finance interest rates will be disclosed in the loan offer letter and Loan Agreement. Rates may be fixed or floating, as specified in the clear contract terms.

Processing Fees: A non-refundable processing fee may be charged at the time of application or verification setup. The applicable fee will be disclosed upfront.

Prepayment / Foreclosure Charges: As permitted under RBI guidelines on prepayment charges for NBFC vehicle loans. Note: Full vehicle loan foreclosures to clear the RTO hypothecation cannot be executed via the ad-hoc online payment gateway link; borrowers must visit the branch physically to close files and collect the No Objection Certificate (NOC).

Late Payment & Bounce Penalties: Overdue penal charges, cheque bounce penalties, and NACH failure fees for delayed or missed monthly EMIs will be disclosed in the Loan Agreement and Sanction Letter.

Other Charges: Any other applicable charges (e.g., vehicle valuation fee, stamp duty, documentation, collateral insurance) will be communicated before being levied.

By availing our services, you agree to pay all applicable fees, charges, and amounts as set out in your Loan Agreement and Sanction Letter.

Refunds: Processing fees, once charged and utilized for physical/digital credit assessment and vehicle evaluation, are non-refundable. Refund eligibility for any other technical over-debits will be assessed on a case-by-case basis and settled within statutory windows.

8. Intellectual Property

All content on this Website — including but not limited to text, graphics, logos, icons, images, data compilations, custom vehicle finance calculators, and software — is the property of Metrocity Finance Private Limited or its content suppliers, and is protected under the Indian Copyright Act, 1957, and other applicable intellectual property laws.

You may access, view, and print Website content for your personal, non-commercial use only.

You may not reproduce, distribute, modify, transmit, or otherwise exploit any Website content without the prior written consent of the Company.

The Metrocity Finance name, logo, and associated branding marks are trademarks of Metrocity Finance Private Limited. Unauthorised use is strictly prohibited.

9. Disclaimers

The following disclaimers apply to your use of this Website and our services:

9.1 No Financial Advice

Content on this Website is for general informational purposes only regarding vehicle asset lending and does not constitute absolute financial, legal, investment, or tax advice. You should seek independent professional advice before making any asset investment decision.

9.2 Accuracy of Information

While we endeavour to keep information and loan calculators on our Website accurate and up to date, we make no representations or warranties as to the completeness, accuracy, reliability, or availability of the information. We reserve the right to update or remove content without notice.

9.3 Third-Party Links

The Website may contain links to third-party websites or external gateway aggregators. These links are provided for convenience only. We do not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party network. Accessing third-party links is entirely at your own risk.

9.4 Service Availability

We do not warrant that the Website or the online EMI repayment portal will be available at all times, uninterrupted, or free of errors. We may carry out maintenance, server upgrades, or infrastructure modifications at any time. We will endeavour to provide reasonable notice of planned downtime where practicable.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

The Company, its directors, officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of, or inability to use, this Website, online gateways, or our vehicle loan services;

This includes, without limitation, loss of transactional data, loss of profits, business interruption, or any other commercial or economic loss caused by third-party gateway timeouts;

Our total aggregate liability to you, for any direct loss or damage arising in connection with these Terms or the services, shall not exceed the amount of processing fees actually paid by you to the Company in the six months preceding the claim.

Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Indian law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Metrocity Finance Private Limited, its directors, officers, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

Your violation of these Terms;

Any false, misleading, forged vehicle documents, or inaccurate information you provided;

Your violation of any applicable law or the registration rights of a third party;

Any unauthorised use of the Website or services by any person using your secure credentials.

12. Privacy Policy and Cookie Usage

Your use of this Website is also governed by our Privacy Policy, which is available on the Website and is incorporated into these Terms by reference. We encourage you to read it carefully. We use cookies and similar tracking technologies on this Website to enhance functionality, analyse traffic, and improve user experience. By continuing to use this Website, you consent to our use of cookies as described in our Privacy Policy.

13. Modifications to These Terms

We reserve the right to modify, update, or replace these Terms at any time. When we make material changes, we will:

Update the ‘Effective Date’ at the top of this document;

Post the revised Terms on our Website.

Your continued use of the Website following publication of revised Terms constitutes your absolute acceptance of the changes. If you do not agree to the revised Terms, you must discontinue use of the Website immediately.

14. Governing Law and Jurisdiction

These Terms and any dispute, claim, or matter arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India. Subject to the dispute resolution clause below, any legal action or proceedings arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located at Jaipur, Rajasthan, being the location of the Company’s operational head office, to the exclusion of all other courts.

15. Dispute Resolution

In the event of any dispute or grievance, the following procedure applies:

Step 1 — Raise a Formal Complaint: Contact our Grievance Redressal Officer in writing, providing full details of your Loan Account Number (LAN) and vehicle file. We will acknowledge your complaint within 7 working days and endeavour to resolve it within 30 days.

Step 2 — Escalation within the Company: If you are dissatisfied with the resolution provided at Step 1, you may escalate the matter to senior management by requesting escalation in writing.

Step 3 — RBI Ombudsman / Regulatory Escalation: If your complaint remains unresolved, or if you are not satisfied with the Company’s response after 30 days, you may escalate the matter to the Reserve Bank of India’s Integrated Ombudsman Scheme (RBI Ombudsman), available at [https://cms.rbi.org.in](https://cms.rbi.org.in). This mechanism is available at no cost to you.

Step 4 — Legal Proceedings: If the matter is not resolved through the above steps, either party may initiate legal proceedings before the courts of competent jurisdiction at Jaipur, Rajasthan.

16. General Provisions

Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Entire Agreement: These Terms, together with our Privacy Policy and any specific applicable Vehicle Loan Agreement, constitute the entire agreement between you and the Company.

Force Majeure: We shall not be liable for any failure or delay in online performance or portal connectivity due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet outages, or clearinghouse breakdowns.

17. Contact Information

For any queries, concerns, complaints, or legal support requests regarding these Terms, please contact us:

Company Name: Metrocity Finance Private Limited

Registered & Corporate Office Address: B-3, B-4, Band Bees Dukhan, Frontier Colony, Raja Park, Jaipur – 302004, Rajasthan, India

Primary Verified Helpline: +91 91161 45447

Official Corporate Email: info@metrocityfin.org

Communications Subject Line: ‘Legal / Terms Query — Vehicle Finance Desk’